Partner with us to access a ready-to-buy customer base, increase market exposure, and lower your cost per sale. We bring customers and manage delivery, maximising potential for repeat orders and reducing logistics costs. Expand your market share from larger operators and advertise directly to local customers for a strong presence.
Supplies On Site is a platform connecting local construction and trade suppliers with customers who need materials and supplies delivered quickly and efficiently. We facilitate the order and delivery process to streamline supply management.
To become a supplier, register your interest on our website or contact our team info@suppliesonsite.com.au . We’ll guide you through the application process, which includes providing your business details, catalog and relevant certifications. Once approved, you can start listing your products on our platform.
Partnering with Supplies On Site gives you access to a broad customer base, increases your sales opportunities, and simplifies logistics with our delivery network. You'll benefit from increased visibility and the convenience of having orders managed through our app.
Once your supplier account is set up, you can list your products by logging into your supplier dashboard. You’ll need to provide product details, pricing, and images. Our team can assist you with bulk uploads or any specific listing queries.
You can manage your inventory directly through your supplier dashboard. Update product quantities, add new items, or mark products as out of stock in real-time. Regular updates ensure accurate availability for customers.
When a customer places an order, you will receive a notification through the supplier app. The order details will be available in your supplier dashboard, where you can prepare the items for driver pickup.
Supplies On Site handles delivery logistics through our network of drivers. Once an order is placed, a driver is assigned to pick up and deliver the items to the customer. You will be notified of the driver's details and expected pickup time.
Payments for orders are processed securely through our platform and transferred to your designated bank account. You can view your payment history and transaction details in your supplier dashboard. Payments are typically processed on a Monthly basis.
Our platform charges a commission on each order, which covers the cost of marketing, customer support, tech support and updates. Detailed information about fees and commissions can be found in your supplier agreement or by contacting our support team. support@suppliesonsite.com.au
You can update your business details, such as address, contact information, and operating hours, through the supplier dashboard. If you encounter any issues, our support team can assist with the updates. support@suppliesonsite.com.au
If you need to cancel an order due to unforeseen circumstances, you can do this through the dashboard or contact our supplier support team immediately. We will coordinate with the customer and handle the cancellation process, including any necessary refunds. Please be aware that order cancellations may affect your store ratings.
If a customer has a complaint or needs to return an item, they will contact our customer support team first. We will work with you to address the issue and ensure a satisfactory resolution. Please ensure you provide accurate product descriptions to minimise potential disputes.
You can reach our supplier support team through the following channels:
Email: support@suppliesonsite.com.au
Phone: Call us at XXX XXX during business hours (Monday to Friday, 7am to 5pm local time, excluding public holidays).
In-App Chat: Use the chat feature in the supplier app for instant assistance.
We welcome your feedback to improve our services. You can provide feedback directly through the supplier app or email us at feedback@suppliesonsite.com.au or use the chat feature in the supplier app for instant feedback.
Your insights help us enhance our platform and better support our suppliers.
All transactions on Supplies On Site are processed through secure, encrypted channels to protect your financial data. We partner with Stripe, a leading payment gateway, to handle all payment transactions. Stripe’s robust security features include:
Data Encryption: Stripe encrypts all sensitive information during the transaction process.
PCI Compliance: Stripe is fully compliant with PCI-DSS standards, ensuring that all payment data is handled securely.
Fraud Prevention: Advanced fraud detection mechanisms are in place to protect against unauthorised transactions.
For more detailed information about our security practices, you can review our security policy available in the supplier dashboard or visit Stripe’s security page for additional insights into their security measures.
Suppliers are expected to have appropriate business insurance, including product liability insurance. This protects you and the customers in case of any issues related to the products you supply. Proof of insurance may be required during the application process.
To highlight your products, consider offering promotions or discounts. You can create special offers through the supplier dashboard. Additionally, ensure your product descriptions and images are detailed and attractive to attract more customers.